Relationship Management Support null

About HSBC

HSBC is one of the world's largest banking groups by assets, HSBC Holdings owns subsidiaries throughout Europe, Hong Kong, and the rest of the Asia/Pacific region, the Middle East and Africa, and the Americas. HSBC deals in Commercial Banking, Wealth Banking, Global Banking, and Personal Banking.

Your role

Business banking:

• Through Business Banking, their global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.   

Principal responsibilities:

• Providing excellent service to the BB Customers by managing their Transactional, Account Servicing and online banking and Mobile Banking requirements.
• Trade net requirements and all other service requirements of the Transaction banking, lending and startup clients.
• Managing regulatory submission, deadlines, communication, recording and managing internal Complaint management procedures, policies with regard to Client servicing and banking servicing needs.
• liaising with the internal product partners, operations and stake holders for executing the Customer servicing and Transactional requirements.
• Digital migration of customers from manual mode.
• Managing the client expectation and servicing with customer centricity is the key responsibility.
• Adhering to the all internal process, procedure, SOP and Compliance guidelines applicable to the above role.

Training, development & rotations

The company’s people transformation initiatives continue to be focused on developing and building a strong leadership team, significantly improving the capability to attract the right talent, inculcating a high-performance culture, creating opportunities for development and growth both personally and professionally, and providing access to continuous learning and strengthening the holistic rewards framework that acknowledges excellent performance.

Salary & benefits

The annual salary for this role can range from INR 2 Lakhs to INR 5 Lakhs. (Source: Ambtionbox)

Benefits they offer:

• Healthcare & Insurance
• Life Insurance
• Disability Insurance
• Dental Insurance
• Vision Insurance
• Performance Bonus
• Pension Plan
• Retirement Plan
• Stock Options & Equity
• Maternity & Paternity Leave
• Employee Assistance Program

Work-life balance

HSBC keep employees engaged and motivated to maintain productivity, but more importantly, to ensure their mental health and well-being. HSBC has various programs to drive meaningful collaborations, work-life balance, and a more profound sense of loyalty and camaraderie. Work days are usually from Monday to Friday. They have strict work timings.

Culture & vibe

HSBC since the beginning has emphasized having a diverse workforce in the house. Their philosophy of diversity and inclusion is reflected in the number of places they operate. HSBC not only hires people with diverse cultures but also does business that reflects its “broader world” philosophy. HSBC explicitly illustrates that diversity creates varied opportunities, eventually leading to growth and development. 

To be inclusive HSBC emphasizes some key zones such as fair and diverse recruitment programs, helping the under-represented faction to come to the forefront, and building and supporting an assorted society at the workplace.

About you

Requirements:

• Minimum Graduation or as required for the role, whichever is higher.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.