2022 Specialist (AutoSol Hiring Program) null

Job Overview

To support the customer care team by entering data/orders into the business tool.

Responsibilities

Mailbox Management

• Monitors common mailboxes and transaction systems for incoming requests and logs requests in designated systems and/or tools.
• Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)
• Generates transaction records and reports.
• Acknowledges receipt of customer emails/POs/RFQs.
• Responds to Level 1 general inquiries and requests received from the mailbox and identifies the need for escalations.
• Allocates Requests/Tasks/Emails to appropriate individual/support group.

Order Management

• Enters Data/Order/Items into Business System
• Updates order/quote records/data/status in Business System
• Updates pricing and dates in Business System.
• Updates item promise ship date based on factory order acknowledgment data and informs planner about advances and/or delays in product shipment.
• Validates and calculates pricing using system tools
• Validates the Model Number in the business system/tool.
• Escalates requests for model creation to the appropriate support group
• Escalates model configuration issues to product configuration solutions team
• Escalates requests to Tool Administrator for systems related concerns
• Escalates pricing issues to the appropriate support group.
• Escalates order-related and order management issues.
• Resolves order management inquiries and support/function escalations from peers.

Qualifications

• Graduate of any 4-year course
• Open to fresh graduates or those with at least 1.5 years of experience in order admin support or function
• Basic MS Office Applications (e.g. MS Outlook, Excel, Word, etc.)