2022 Collections Associate null

Job Overview

By joining us as a Collections Specialist, you will be a part of a dynamic and collaborative finance team committed to maximizing collection efforts and driving continuous improvements for the business. We are seeking a self-driven, collaborative, and innovative individual who will provide first-line credit and collection services through phone calls & email for the purpose of achieving Emerson’s financial and operational goals. In this capacity, you will have the opportunity to work with different stakeholders but primarily be in a position where you develop the methods of your own collection that consistently lead to achieving or exceeding company financial. If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.

Responsibilities

• Efficiently perform credit & collection activities to Emerson's customers by adhering to collections roadmap, regularly reviewing open/active accounts for collection efforts, and preparing and communicating monthly Statement of Accounts to all assigned customers in a timely manner.
• Identify, validate and log customer disputes to initiate resolution and escalation. Perform initial investigation and communicate findings with the proper owners/resolvers. Monitor and ensure immediate resolution of disputes. Utilize reports to follow up on disputes.
• Adhere to support workflow to achieve/exceed identified metric goals such as past-due reduction, cash collection, and dispute management.
• Assist cash application specialist by reviewing received payments and customer remittance advice related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation. Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately.
• Identify process improvement opportunities.

Qualifications

• Bachelor’s Degree in Business or Finance-related course.
• Fresh Graduate or At least 1 year of experience in a collections or accounts receivable role.
• Very good English written and oral communication.
• To be a self-learner and have the ability to work independently with minimal supervision.
• Good analytical and problem-solving skills and keen attention to detail.
• To be willing to work on US Shift (will follow US Holidays).
• Excellent computer skills with working knowledge of MS Office and Sharepoint.