2021 After Sales Specialist (Start ASAP)

• A fantastic new role with a growing brand
• Carve your career path and extend your skills
• Convenient Beverley location!

The Opportunity

Join our talented Flextool team in this exciting new role which offers you the opportunity to learn on the job and grow your career with the leading brand. You will be responsible to design and deliver the after sales strategy and implement processes to achieve customer satisfaction and financial goals.

Reporting to the Product Manager- Flextool, you will work across diverse stakeholders to ensure the smooth and seamless functioning of the after sales portfolio. You will be involved in multiple projects supporting the after sales space and ensuring continuous improvements of the processes.

Day to day you will:

• Focus on sales and profit performance of spare parts 
• Manage & support a portfolio of service agents
• Maintaining warranty register including costings, faults, and cost recovery from suppliers
• Maintaining effective dialogue and relationships with key customers, suppliers, industry groups, and associations
• Personally, engaging in contract negotiations and key sales presentations
• A key point of contact for customer service escalations
• Deliver market-leading aftersales care program ‘Flextool Promise’
• Maintenance and development of technical support literature

What you will bring and develop

You are a dynamic professional with a great work ethic, a positive attitude, and a natural flair to build relationships. You are a recent graduate with limited professional work experience and have the drive to learn, achieve and make a shining career within the industry. Your ability to grasp new systems and processes, your proactiveness and your passion to develop will see you thrive in this role.

Other key skills and experience include:

Other key skills and experience include:

• Any tertiary qualification
• Advanced computer and technology skills
• Ability to work in cross-functional teams
• A strong eye for detail
• Excellent verbal and written communication skills
• The ability to seek out improvements and drive process enhancements

In joining our friendly team you'll be part of a group who are passionate and proud of what they do, enabling you to drive your career forward.

Our Place

A valued member of the DuluxGroup, Flextool is a leading marketer and manufacturer of high-performance building products and solutions for the civil, industrial, commercial, and residential construction markets in Australia and NZ.

At DuluxGroup we care about our people and invest in them, so they can reach their full potential and deliver great outcomes for our customers.

This is your opportunity to work for a continually growing brand with a great market reputation. Apply today with a resume and cover letter. For more information see https://www.flextool.com.au/

Engage with our iconic brands and extend your career – apply today!